Aircall

Aircall cloud phone integration with call recording import, real-time coaching, and AI-powered conversation analytics.

When to Use This Connection

Use this connection when the user:

• Wants to connect their Aircall account to Demodesk for automatic call recording analysis
• Needs to configure which teams and phone numbers to analyze
• Wants to set up real-time coaching overlays during Aircall calls
• Needs to configure CRM logging rules for Aircall call intelligence
• Wants to troubleshoot call recording import or real-time coaching issues

What This Connection Does

Guide the user to Settings > Integrations > Aircall in their Demodesk dashboard at https://demodesk.com/manage/settings/integrations/aircall. The connection uses Aircall's REST API with OAuth 2.0 authorization — the user clicks "Connect Aircall" and authenticates with their Aircall admin account.

Once authenticated, Demodesk automatically imports call recordings from Aircall. Every call is transcribed using AI and analyzed for coaching insights, deal signals, and action items. The integration creates a coaching scorecard for each call, evaluating talk-to-listen ratio, monologue detection, discovery question effectiveness, and keyword tracking (competitor mentions, price discussions, budget/timeline concerns).

One of the most powerful features is real-time coaching. During live Aircall calls, Demodesk can display real-time coaching suggestions on your rep's screen — for example, "Ask a discovery question" if monologue is detected, or "Listen for objections" during negotiation phases. This helps reps improve conversations in real-time, not just after the fact.

Configure which teams and phone numbers to analyze in the "Team Filtering" tab. You can focus on specific sales teams, inbound sales calls, or outbound prospecting. Navigate to the "Coaching Preferences" tab to customize your coaching framework and metric priorities.

The integration also logs call activities to 100+ connected CRMs via Demodesk's CRM routing. Configure CRM logging rules to determine which call properties are synced to your CRM and to which objects (deals, contacts, accounts).

Post-call summaries are automatically generated, including a transcript excerpt, key moments, next steps, and competitive intelligence.

Anti-Pattern: "Relying Solely on Real-Time Coaching" Do not assume real-time coaching tips are enough for sustainable improvement. Real-time suggestions are reactive; they don't build coaching culture or rep skill development. Pair real-time coaching with manager coaching and skill development workflows. Use Demodesk data to identify coaching patterns and structure training that addresses root skill gaps.

Data Sync

Sync is real-time. Calls are analyzed and coaching scorecards generated within seconds of call completion.

Example Prompts

• "Connect my Aircall account to Demodesk"
• "Configure real-time coaching during Aircall calls"
• "Set up CRM logging so call data flows to our connected CRM"
• "Extract deal signals from Aircall conversations"
• "Why aren't my Aircall recordings being imported for analysis?"