Agent de Demandes de Fonctionnalités + VoC

Two Modes. One Source Boundary. Zero Hallucinated Demand.

Product teams get feature requests from everywhere — Intercom, Zendesk, community forums, sales calls, CSM calls — and the signal gets drowned in volume and overcounted because the same customer says the same thing in five channels. The Feature Request + VoC Agent fixes this with two modes and one hard rule.

Extraction mode runs daily and pulls atomic feature requests from support tickets (Zendesk, Intercom) and community posts. Each becomes a structured Linear or Jira ticket with source, customer ID, and verbatim quote.

Synthesis mode runs monthly and clusters the month's atomic requests into themes, weighted by customer ARR and request count. The output is a PMM-ready brief, not a word cloud.

The Source Boundary

This agent never ingests call transcripts, coaching notes, or Deal Insights signals. Call content is governed by a different consent model and is owned by Demodesk AI Coach and Deal Insights for valid legal and product reasons. If you want field-side voice-of-customer, use those products — this agent is source-restricted to written customer channels on purpose.

Human-in-the-Loop — 90 Days

Synthesis mode does not auto-merge themes into your product backlog. For the first 90 days after install, every proposed theme lands in a review queue where a PM approves, edits, or rejects it before it becomes a ticket. No exceptions.

Required Connections

• Zendesk or Intercom — support-ticket source
• Discourse, Circle, or equivalent — community source (optional)
• Linear or Jira — ticket destination
• Slack — PM review-queue notifications