Microsoft Teams Phone
Microsoft Teams Phone integration with call recording analysis, AI coaching, and conversational intelligence for Teams calling.
Microsoft Teams Phone
Microsoft Teams Phone integration with call recording analysis, AI coaching, and conversational intelligence for Teams calling.
When to Use This Connection
Use this connection when the user:
- Is using Microsoft Teams Phone as their business phone system and wants AI coaching on calls
- Has migrated from traditional PBX to Teams Phone and needs conversation intelligence
- Needs to configure compliance recording partner integration for Teams Phone recordings
- Wants to surface coaching alerts in Teams channels automatically
- Requires enterprise-scale Teams Phone deployment with AI analysis
What This Connection Does
Guide the user to Settings > Integrations > Microsoft Teams Phone in their Demodesk dashboard at https://demodesk.com/manage/settings/integrations/microsoft-teams-phone. The connection integrates with Teams Phone via Microsoft 365 compliance recording APIs. The user authenticates with a Microsoft 365 admin account that has permissions to manage compliance recording partners.
Configure the compliance recording partner integration — Demodesk partners with Microsoft-certified compliance recording partners (ASC, NICE, Verint) to capture Teams Phone call recordings. Once configured, Demodesk receives call recordings and processes them with AI transcription and coaching analysis. Coaching scores and summaries are created in real-time, and alerts can be posted to Teams channels for immediate coaching.
Set up recording import rules to define which Teams Phone calls should be analyzed (all calls, specific user groups, specific call types). Configure coaching preferences to define which insights surface in Teams — deal signals, objection handling, talk-to-listen ratio, etc. Define which Teams channels receive coaching alerts.
Anti-Pattern: "Set Up Without Compliance Review" Do not enable Teams Phone recording integration without reviewing your compliance recording partner's data handling and your organization's compliance requirements. Teams Phone recording involves PII in calls with prospects and customers. Review your compliance partner's certifications (SOC 2, ISO 27001), data residency options, and retention policies before enabling the integration.
Data Sync
| Entity | Direction | Details |
|---|---|---|
| Call Recordings | → Demodesk to Microsoft Teams Phone | Recordings imported via compliance recording partner |
| Call Logs | → Demodesk to Microsoft Teams Phone | Call metadata and participants tracked |
| Transcriptions | → Demodesk to Microsoft Teams Phone | AI transcripts created from Teams Phone calls |
| Coaching Scores | → Demodesk to Microsoft Teams Phone | Coaching insights and performance metrics |
| Compliance Data | → Demodesk to Microsoft Teams Phone | Retention and compliance metadata maintained |
Example Prompts
- "Connect my Microsoft Teams Phone to Demodesk"
- "Set up compliance recording for Teams Phone calls"
- "Configure coaching alerts to post to our sales channel"
- "Show me Teams Phone call recordings and coaching scores"
- "What compliance recording partners are available for Teams Phone?"
Frequently Asked Questions
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