Which dialers are supported?

Demodesk supports recording import from Aircall, RingCentral, 3CX, CloudTalk, Talkdesk, Dialpad, Five9, JustCall, Ringover, sipgate, Placetel, NFON, Genesys, NICE CXone, 8x8, and Vonage.

Do I need to change my phone system?

No. The integration imports recordings from your existing phone system — no hardware changes, no new software. Just connect and start getting AI coaching insights.

How long does transcription take?

Most recordings are transcribed within 2-5 minutes. Longer calls may take slightly longer. You receive a notification when the transcript and coaching scorecard are ready.

How to Import Dialer Call Recordings for AI Analysis

Bring AI conversational intelligence to your existing phone system. This guide shows how to import call recordings from popular dialers into Demodesk for automated transcription, coaching scorecards, and deal signal extraction.

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1
Choose your dialer connection
Navigate to Settings > Integrations and select your dialer — Aircall, RingCentral, 3CX, or CloudTalk. Each dialer has a dedicated connection with optimized recording import.
2
Authenticate and configure import rules
Connect your dialer account and configure which calls to import. Filter by team, extension, call direction (inbound/outbound), or minimum duration to focus on meaningful sales conversations.
3
Enable AI transcription
Turn on AI transcription for imported recordings. The AI generates speaker-identified transcripts with automatic language detection, supporting English, German, French, Spanish, and more.
4
Set up coaching scorecards
Configure coaching scorecards that automatically evaluate each call. The AI scores talk-to-listen ratio, question quality, objection handling, and next-step effectiveness.
5
Review coaching insights
Open the coaching dashboard to review per-rep and per-team performance. Identify coaching opportunities, celebrate wins, and track improvement over time.