Do I need a compliance recording partner?

Yes. Microsoft Teams Phone requires a certified compliance recording solution to access call recordings. Demodesk works with ASC, NICE, and Verint recording partners.

Does this work with Teams meetings too?

Yes. The Microsoft Teams integration covers both Teams Phone calls and Teams video meetings. Both are analyzed with the same AI coaching engine.

Can I get real-time coaching during Teams Phone calls?

Real-time coaching during Teams Phone calls requires the Demodesk coaching overlay, which is available through the Teams app integration. Post-call coaching is available for all imported recordings.

How to Get AI Coaching on Microsoft Teams Phone Calls

Bring AI sales coaching to your Microsoft Teams Phone system. This guide covers setting up compliance recording, importing call recordings, and enabling real-time coaching for Teams Phone users.

5 Schrittedialerteams

Schritte

1
Set up compliance recording
Microsoft Teams Phone requires a compliance recording partner to export call recordings. Configure your recording partner (ASC, NICE, or Verint) to push recordings to an accessible storage location.
2
Connect Teams Phone to Demodesk
Navigate to Settings > Integrations > Microsoft Teams Phone and authenticate with your Microsoft 365 admin account. Configure the recording import source from your compliance recording partner.
3
Map users and extensions
Map your Teams Phone users to Demodesk profiles. This ensures coaching scorecards and analytics are attributed to the correct sales reps.
4
Enable AI coaching
Turn on AI transcription and coaching for imported recordings. The AI generates speaker-identified transcripts and coaching scorecards within minutes of each call.
5
Review coaching dashboards
Open the coaching dashboard to see per-rep performance across Teams Phone calls. Identify coaching opportunities, track improvement, and share insights with managers.