8x8
8x8 unified communications integration with call analysis, AI coaching, and conversation intelligence for UCaaS teams.
8x8
8x8 unified communications integration with call analysis, AI coaching, and conversation intelligence for UCaaS teams.
When to Use This Connection
Use this connection when the user:
- Uses 8x8 for phone, video, and messaging and wants AI coaching across all channels
- Needs conversation intelligence on the 8x8 XCaaS platform
- Operates across multiple countries using 8x8's global PSTN coverage
- Wants unified analytics dashboard combining call quality and sales performance
- Requires multi-language transcription for globally distributed teams
What This Connection Does
Guide the user to Settings > Integrations > 8x8 in their Demodesk dashboard at https://demodesk.com/manage/settings/integrations/8x8. The connection uses 8x8's analytics and reporting APIs with OAuth 2.0 authorization — the user authenticates with their 8x8 admin account. Once authenticated, configure recording import and user mapping to define which users and calls should be analyzed.
Demodesk imports call recordings from 8x8 voice and video channels and processes them with AI transcription and coaching analysis. Multi-language transcription support ensures accuracy for globally distributed teams. Unified analytics dashboards display conversation intelligence across phone calls and video meetings in a single view. Quality management is enhanced with AI coaching insights specific to sales conversations.
Configure coaching scorecard to track metrics relevant to your team's sales process. Set up global call support with language settings matching your team's geography. Define notification preferences to alert managers when coaching interventions are recommended.
Anti-Pattern: "Don't Configure Multi-Language Support" Do not deploy this integration for globally distributed teams without setting language preferences. Using English-only transcription for teams speaking multiple languages dramatically reduces transcription and coaching quality. Configure language support upfront for each team or region.
Data Sync
| Entity | Direction | Details |
|---|---|---|
| Call Recordings | → Demodesk to 8x8 | Imported from 8x8 voice for AI analysis |
| Video Recordings | → Demodesk to 8x8 | 8x8 video call analysis with coaching |
| Call Logs | → Demodesk to 8x8 | Call metadata and participant tracking |
| Transcriptions | → Demodesk to 8x8 | AI transcripts with multi-language support |
| Coaching Scores | → Demodesk to 8x8 | Quality and coaching metrics |
| Analytics | → Demodesk to 8x8 | Unified conversation analytics dashboard |
Example Prompts
- "Connect my 8x8 account to Demodesk"
- "Set up call recording import from 8x8 voice and video"
- "Configure multi-language transcription for global team"
- "Create unified analytics dashboard for 8x8 calls and video meetings"
- "Show me coaching scores for voice and video conversations"
Frequently Asked Questions
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