# Vtiger

Vtiger CRM integration with One View contact management, deal tracking, and meeting intelligence for SMBs.

## When to Use This Connection

Use this connection when the user:
- Wants to connect their Vtiger CRM instance to Demodesk and enrich the One View customer profile
- Needs to configure organization and deal sync between Vtiger and Demodesk
- Wants to integrate with Vtiger's Calculus AI for enhanced deal scoring
- Needs to log meeting activities to Vtiger's contact timeline
- Wants to troubleshoot contact, organization, or deal sync with Vtiger

## What This Connection Does

Guide the user to Settings > Integrations > Vtiger in their Demodesk dashboard at `https://demodesk.com/manage/settings/integrations/vtiger`. The connection uses Vtiger's REST API — the user enters their Vtiger instance URL and authenticates with their admin account.

Once authenticated, Demodesk syncs contacts, organizations, deals, activities, cases, and notes with Vtiger. Each meeting automatically creates an activity logged to the associated contact and organization, with the AI-generated summary and action items attached to the record. This enriches Vtiger's One View customer profile with conversational intelligence from your sales interactions.

The integration also supports Vtiger's Calculus AI module. Meeting intelligence — such as objection handling, urgency signals, and competitive mentions — can be used to enhance Calculus deal scoring. Navigate to the "AI Integration" tab to configure which meeting signals feed into your Calculus model.

For teams using Vtiger's Cases module (often for support ticket management), enable case enrichment so that sales meeting history is available to your support team when they're engaging with customers. This creates a full 360° view of customer interactions across sales and support.

Configure field mapping in the "Field Mapping" tab to customize how Demodesk meeting properties map to Vtiger object fields, including custom fields your org may have created.

Anti-Pattern: "Ignoring the Support View"
Do not skip enabling case enrichment in Vtiger if you have a support team. Meeting context about customer needs, concerns, and upcoming deployments is incredibly valuable for support teams managing customer satisfaction. Enable it to create a unified customer view across sales and support.

## Data Sync

| Entity | Direction | Details |
|--------|-----------|---------|
| Contacts | ↔ Bi-directional | Matched by email; new contacts created in Vtiger if no match found |
| Organizations | ↔ Bi-directional | Linked via contact-organization relationship |
| Deals | ↔ Bi-directional | Deal stage changes sync both ways; meetings logged to related deal |
| Activities | → Demodesk to Vtiger | Completed meetings create activities in Vtiger timeline |
| Cases | → Demodesk to Vtiger | Sales context available in support cases for enrichment |
| Notes | → Demodesk to Vtiger | AI summaries and meeting notes attached to contact or deal |

Sync is real-time. Calculus AI signals are updated upon meeting completion if AI integration is enabled.

## Example Prompts

- "Connect my Vtiger CRM instance to Demodesk"
- "How do I integrate meeting intelligence with Vtiger's Calculus AI for deal scoring?"
- "Enable case enrichment so our support team can see sales meeting context"
- "Map custom Vtiger fields to Demodesk meeting data"
- "Why aren't meetings showing up in the One View customer profile?"