# RingCentral

RingCentral integration for call recording import, AI transcription, and conversational intelligence on every sales call.

## When to Use This Connection

Use this connection when the user:
- Wants to connect their RingCentral account to Demodesk for automatic call recording analysis
- Needs to configure which call types and extensions to analyze
- Wants to set up coaching scorecard preferences and CRM logging rules
- Needs to troubleshoot call recording import from RingCentral
- Wants to view coaching insights, deal signals, and action items extracted from calls

## What This Connection Does

Guide the user to Settings > Integrations > RingCentral in their Demodesk dashboard at `https://demodesk.com/manage/settings/integrations/ringcentral`. The connection uses RingCentral's REST API with OAuth 2.0 authorization — the user clicks "Connect RingCentral" and authenticates with their RingCentral admin account.

Once authenticated, Demodesk automatically imports call recordings from RingCentral. Every call is transcribed using AI and analyzed for coaching insights, deal signals, and action items. The integration creates a coaching scorecard for each call, evaluating talk-to-listen ratio, objection handling, discovery questions, and keyword tracking (like price, timeline, or competitor mentions).

Configure which teams, extensions, or call directions to analyze in the "Call Filtering" tab. You can focus on outbound sales calls, exclude internal calls, or target specific teams. Set coaching scorecard preferences to match your coaching framework and sales methodology.

The integration also logs call activities to your connected CRM. Navigate to the "CRM Logging" tab to configure which call properties (duration, attendees, outcome, coaching score) are logged, and to which CRM objects (deals, contacts, accounts).

All call transcriptions and recordings are stored securely in Demodesk's ISO 27001-certified data centers. Recordings are never shared with third parties.

Anti-Pattern: "Analyzing Every Call Equally"
Do not treat every call with the same coaching weight. Not all calls are equally important for coaching — some are follow-ups or confirmatory calls. Focus intensive coaching analysis on discovery and demo calls where rep behavior has the most impact on deal progression. Configure filtering rules to exclude routine administrative calls so your team's coaching insights stay focused on high-impact conversations.

## Data Sync

| Entity | Direction | Details |
|--------|-----------|---------|
| Call Recordings | → RingCentral to Demodesk | Automatically imported for AI analysis |
| Transcriptions | → RingCentral to Demodesk | Generated via AI speech-to-text |
| Call Metadata | → RingCentral to Demodesk | Duration, attendees, timestamp, direction |
| Coaching Scores | → Demodesk to CRM | Uploaded as call activity metadata |
| Action Items | → Demodesk to CRM | Extracted from conversation and logged as tasks |

Sync is real-time. Calls are analyzed and coaching scorecards generated within minutes of call completion.

## Example Prompts

- "Connect my RingCentral account to Demodesk"
- "Which calls should I focus on for coaching analysis?"
- "Set up CRM logging so call coaching scores appear in our CRM"
- "How do I extract deal signals from RingCentral calls?"
- "Why aren't my RingCentral recordings being imported?"
