# Gmail

Gmail integration for email tracking, meeting follow-up automation, and complete customer communication history.

## When to Use This Connection

Use this connection when the user:
- Wants to unify email and meeting data into one customer communication timeline
- Plans to automate post-meeting follow-up emails directly from Demodesk into Gmail
- Needs pre-meeting email context to understand prospect history before calls
- Seeks to track email engagement (opens, clicks) alongside meeting outcomes
- Wants every email and meeting logged together in their CRM

## What This Connection Does

Navigate to Settings > Integrations > Gmail in your Demodesk dashboard at `https://demodesk.com/manage/settings/integrations/gmail`. Authenticate with your Google Workspace account to sync email and meeting data.

Once authenticated, configure email tracking and sync preferences. Demodesk pulls complete email thread history for every prospect, making full communication context available during meeting preparation. Before meetings, you can review all prior email exchanges, attachment history, and engagement patterns.

After meetings, Demodesk generates AI-powered follow-up email drafts that can be composed directly in Gmail or sent automatically based on your configured templates. Email engagement tracking (opens, clicks, reply time) is synced back to Demodesk and correlated with meeting outcomes to show how email cadences impact deal progression.

All emails and meetings are unified in a single activity timeline that syncs to your CRM with proper attribution and timestamps.

Anti-Pattern: "Auto-Send Every Follow-Up"
Do not enable automatic follow-up email sending without reviewing content first. AI-generated drafts may miss nuance, industry-specific language, or personalization critical to your deal. Use Demodesk's generated follow-ups as starting points for review and editing before sending. Personal touch matters in sales emails.

## Data Sync

| Entity | Direction | Details |
|--------|-----------|---------|
| Emails | ↔ Bi-directional | Full sync of sent and received messages |
| Email Threads | ← Gmail to Demodesk | Complete conversation history |
| Email Engagement | ← Gmail to Demodesk | Opens, clicks, reply rates |
| Follow-Up Drafts | → Demodesk to Gmail | AI-generated post-meeting replies |
| Contact Data | ↔ Bi-directional | Email addresses and contact records |

## Example Prompts

- "Connect my Google Workspace account to Demodesk"
- "Show me the full email history with this prospect before my meeting"
- "Generate a follow-up email draft for this meeting"
- "How engaged has this prospect been with our email campaigns?"
- "Log this meeting and all related emails to our CRM"
